23.11.2018

Quick wins with a Service Expert Review

In all businesses there is a desire to know how well the service is received by customers. When designing a product, service or business performance you want to make sure that customers have the best user experience.

A service expert review can be very important for the quality of a product or service. To get the right customer journey you need to do a research in service expert reviews. In this article Lennart describes a service expert review and which impact it can have.

“During an Service Expert Review, we analyse your current service structure on user-friendliness, accessibility, consistency, desirability and brand experience from a customer’s point of view. This means we’ll act like a customer, talk like a customer and think like a customer, while noting all challenges and opportunities of your service. We’ll also take a look behind the curtain, from the business perspective, and talk with various people from within your firm. This helps us to understand the decision-makings behind the service. The results are presented and evaluated with the organization.”

Read the article here! Any question about user experience? Please get in contact with Jeroen.

Quick wins with a Service Expert Review
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